Most computer problems are a result of a software corruption, often brought about by viruses. Repairs of this is sometines trivial; but the risk of data loss is very high. It is very important that an attempt to repair is preceded by backup of vital data and settings, if any.
Repair may involve tasks as minor as adjusting one or several settings or preferences, but could also involve more complex tasks like installing, uninstalling, or reinstalling various software packages. Many new computers have a restore mechanism and when the system is corrupted, the restore mechanism can be used to reset to the state in which the new system was procured by you/restore mechanism was put in place.
A reliable, but somewhat more dangerous, procedure for addressing software issues is known as a restore, in which the computer's original installation image (including operating system and original applications) is reapplied to a formatted hard drive. It should be known though, that anything created by you and anything that has changed after you started using your computer, such as settings, and all data and programs will all disappear.
If the restore option is not there and your system is not repairable, you need to re-format and install the operating system (os) and all the applications again.
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